01 Standard warranty
Every device sold by LAPZONEMART LLC comes with our standard shop warranty. The warranty period for your device is printed on your invoice and starts on the date the order is delivered to you.
The standard warranty applies to both Refurbished and Original devices.
02 1-year extended warranty
On the product page you can add a 1-year extended warranty for AED 99. It gives you another 12 months of cover after your standard warranty ends, on the same terms set out on this page.
- It must be bought together with the device, in the same order.
- It covers the one device it was bought with. Order two laptops and you need two extended warranties.
- It is listed as its own line on your invoice. Keep the invoice as proof of cover.
03 What is covered
Hardware faults that appear during normal use, such as:
- Motherboard, processor, memory (RAM) and storage (SSD / HDD)
- Display faults: dead pixels, lines or backlight failure, with no physical damage
- Keyboard, touchpad, ports, speakers, webcam, Wi-Fi and Bluetooth
- Battery that will not charge or power the device
- Charger supplied with the device
04 What is not covered
- Physical damage: drops, cracks, dents, broken hinges or a cracked screen
- Liquid damage, corrosion, or damage from power surges
- Devices opened, repaired or modified by anyone other than Lapzone Mart
- Removed, broken or tampered warranty stickers or seals
- Software problems, viruses, operating-system or driver issues, and lost passwords
- Normal wear and tear, including cosmetic marks and gradual battery capacity loss
- Accessories and parts not supplied with the original order
- Loss or theft
Refurbished devices may show light cosmetic marks from earlier use. These are part of the device's grade and are not a warranty fault.
05 How to make a claim
- Get in touchCall +971 50 564 1665 or message us on WhatsApp with your order number and a short description of the fault.
- Send or bring the deviceBring it to our shop at Industrial Area 5 - Industrial Area - Sharjah, or we'll arrange collection. Include the charger and your invoice.
- We check itOur technicians test the device to confirm the fault is covered.
- Repair, replace or refundWe repair the device. If a repair isn't possible we replace it with the same or an equivalent model, or refund you.
If the fault turns out not to be covered, we'll tell you the repair cost before doing any work. Nothing is charged without your OK.
06 Your data
Please back up your files before handing over a device. Some repairs mean replacing the storage drive or reinstalling the operating system, which erases everything on it. Lapzone Mart is not responsible for data lost during a warranty repair. If you need files recovered, ask about our data recovery service.
07 General terms
- A warranty claim needs the original invoice or order number.
- The warranty covers the original buyer and is not transferable.
- A repaired or replaced device keeps the remaining time of the original warranty. The clock does not restart.
- Lapzone Mart may update these terms. The terms in place on the date of your order apply to that order.
- These terms do not affect your rights under UAE consumer protection law.